Business Number Sharing
Our Team Plan allows sharing one phone number with up to 10 agents. Business owners arrange phone coverage when away, on a job site, or otherwise unavailable.
Inbound calls show the Caller ID of the business phone number. Upon answering, the system reads the caller’s phone number (or name in the contact book) and asks the agent to press “1”. This prevents the caller from being sent into the agent’s personal voicemail box.
USP supports parallel outbound calls from the same number at the same time.
See the “Full Conversation” when Texting a Customer
All connected agents can view all messages sent by other agents. As a result, all conversation are fully available. There is complete transparency what was sent to a customer, when, and by who.
Attach Up to 10 Images to a Text Message
When USP is connected to a local number, text messages can include up to 10 images. Text/picture messaging can be an effective channel of communication for interacting with customers and suppliers. Customers can send in pictures of what they are looking for and all agents receive a copy. Agents send content to customers via text messaging using the business phone number.
On-Duty and Off-Duty
Setting your dialers to “On-Duty” or “Off-Duty”, turns inbound calls and text messages on or turns off . “Off-Duty” agents can make outbound calls, send text messages, and view the logs. Agents can join “in-progress” calls started by other agents. If you miss a call and another person picks it up, you can still join in. All 10 agents (Team Plan) can be on the same call with one caller.
Easy to Learn
USP will appear on your personal smartphone as an additional dialer. Within the USP dialer are the Dial, Contact, Messages, and Log tabs.
Text Messaging on a Business Phone Number
USP provides full SMS/MMS text and picture messaging functionality. Members of your business can communicate via text with customers and suppliers on their personal smartphones using the business phone number. As a result these messages do not end up lost on a personal smartphone. Instead these text communications are accumulated online in the USP Message tab that organizes them into conversations for all business users to see.
Monitor business phone number activity by viewing or downloading the call logs. USP also has a call recording feature that will record every inbound and outbound call.
Text with Your Customers Using the Business Number
Businesses that can text with their customers appeal to a larger crowd. Differentiate your business by the way you communicate with your customers.
Easy to Provision
USP is a 100% cloud based service. It is simple and there is no third-party app to install. The provisioning process involves texting a PIN to the business number you wish to add to your phone. USP will respond with a link to the dialer. Bookmark this link and add it to your home screen for single click access.
Bluetooth and In-Vehicle Support
USP features blue-tooth and in-vehicle support for hands free operation.
Voice recognition allows agents to connect to an inbound call by simply saying “hello” and pausing. This is an option to the standard mode of operation (pressing “1” to accept the call).
For text messages USP will call and read text messages to the user. While no response can be issued via voice, important text messages can be received safely while driving.