UberSmartPhone (USP) Uses SSL Encryption
At UberSmartPhone (USP), protecting the privacy of our users is a top priority activity. To that end, all communications that UberSmartPhone (USP) performs over the Internet are guarded with SSL encryption. SSL is the same security used by financial institutions. Encryption is always used when communicating with your device(s) or Twilio.
The UberSmartPhone (USP) Console comprises the controls for the service. The console is guarded with the typical user login process. Users are cautioned to use strong passwords and change them often.
Authentication for the dialer is accomplished with a 30 digit randomly generated key. The key is included in the dialer URL. If this URL is used on another phone, PC, or tablet then it is possible to send/receive SMS/MMS and play voice mails. Use of the dialer in this way is not officially supported by UberSmartPhone (USP) – but it does work in most cases.
The 30 digit dialer key is generated when the agent texts in the access PIN. USP sends back a text message with the dialer URL. The user then adds this URL to their smartphone home screen for single click access. Making calls using this URL will only work on the phone that texted the access PIN. Using this URL on other devices to make voice calls will cause dialing to malfunction.
Replacing a Compromised Dialer Link
Should the dialer URL be compromised (eg. lost phone) then it will be necessary to disconnect the agent’s phone. Once disconnected, the old dialer link will immediately stop working. The agent then texts in the PIN and a new dialer link (with a different security code) is issued.
To disconnect an agent’s phone login to the console and click the Numbers tab. Then click the broken-chain icon link next to the agent’s phone number. All messages, voice mails, logs and so forth will be retained in the cloud.
Generate a New PIN
Users are advised to generate a new PIN whenever a dialer link is compromised. The new PIN is generated by clicking the pencil-paper icon on the console home page next to the number. The user is brought to the Twilio number editor which has the options for PIN generation.
Finally the agent texts the PIN from the replacement phone and a brand new 30 digit dialer key will be generated. As all messages, logs, and recordings are stored in the cloud they will be instantly restored.