Frequently Asked Questions about UberSmartPhone.

UberSmartPhone (USP) - FAQ

Transferring Phone Numbers

UberSmartPhone fully supports transferring phone numbers into the system. Furthermore should your organization outgrow our services, phone numbers can be transferred out to another carrier. The transferring process can take anywhere from a couple of days to a couple of weeks. During the transferring process the existing service must be kept active and will work…

UberSmartPhone (USP) - FAQ

Free First Month

Free First Month! Try USP before you buy! The first month of service for all new accounts is on us.This gives the user the option to try before buying. However, a Twilio account and phone number is required to use UberSmartPhone (USP). And as it just happens to be, Twilio will provide a demo phone…

UberSmartPhone (USP) - FAQ

Get Started With Twilio

Get Started With Twilio and Purchase Phone Numbers Get started with Twilio by opening an account and purchasing your new phone number(s). Twilio is a bridge between the Internet and the PSTN (Public Switched Telephone Network) and sells phone numbers in most local cities in the USA and Canada (typically $1/month). The Twilio experience is…

UberSmartPhone (USP) - FAQ

Easy PIN Provisioning

Easy PIN Provisioning UberSmartPhone (USP) makes use of Easy PIN Provisioning technology, and consequently to add a phone number to a smart phone, the user sends a secret PIN via SMS/text message to the Twilio phone number. If the PIN is valid, then UberSmartPhone (USP) responds with a reply SMS/text message that has a URL…

UberSmartPhone (USP) - FAQ

Where’s the App?

Where’s the App? Since UberSmartPhone (USP) is entirely a Web Based Cloud Service, it does not require an App. Web Based Cloud Service A web based cloud service is accessed using a URL link. In the case of UberSmartPhone (USP), the main page is named dialer. Users typically bookmark the dialer to their smart phone’s…

UberSmartPhone (USP) - FAQ

MP3 Voice Mail Greeting

Voice Mail Greetings The user can change the settings for a given Twilio number to use: MP3 Voice Mail Greeting Text-to-Speech greeting The user edits the Twilio number settings by logging into the UberSmartPhone (USP) account console Numbers tab. Then click on the pencil-paper icon next to the subject Twilio number. Users should note that…

UberSmartPhone (USP) - FAQ

Carrier Quality Calling

Carrier Quality Calling The term Carrier Quality Calling is used to describe the audio quality during a phone call. Sound that is routed through the smart phone’s cellular audio channel provides the best possible quality. VOIP (Voice Over Internet Protocol) is the alternative to carrier quality calling, where calls are routed over the smart phone’s…

UberSmartPhone (USP) - FAQ

Emojis

Texting with Emojis Text messaging is not the same without Twitter emojis. A picture is worth a thousand words, as the old saying goes. Especially relevant, there are over 870 icons to choose from. As a result UberSmartPhone (USP) lets the user put together a lot of words in short order. Twitter Emojis Most noteworthy,…

UberSmartPhone (USP) - FAQ

SMS Text Message Reply

Inbound Text/Picture Messages Inbound text and picture messages are relayed to all the “on-duty” agents via SMS text message, suffixed with a reply link. Agents must click this link to compose a text message reply. If the agent clicks the native REPLY button on the smartphone, the message will be sent to the other on-duty…

UberSmartPhone (USP) - FAQ

MMS (MultiMedia Messages)

Attach up to 10 Pictures to a Outbound MMS Users can attach up to 10 pictures to an outgoing text message destined for a phone number that is MMS (Multimedia Messaging Service) ready. Typically this service is only supported on cellular phones on the North American phone system. Outbound Pictures are Scaled There are restrictions…