UberSmartPhone (USP) - FAQ

Emojis

Texting with Emojis Text messaging is not the same without Twitter emojis. A picture is worth a thousand words, as the old saying goes. Especially relevant, there are over 870 icons to choose from. As a result UberSmartPhone (USP) lets the user put together a lot of words in short order. Twitter Emojis Most noteworthy,…

UberSmartPhone (USP) - FAQ

SMS Text Message Reply

Inbound Text/Picture Messages Inbound text and picture messages are relayed to all the “on-duty” agents via SMS text message, suffixed with a reply link. Agents must click this link to compose a text message reply. If the agent clicks the native REPLY button on the smartphone, the message will be sent to the other on-duty…

UberSmartPhone (USP) - FAQ

MMS (MultiMedia Messages)

Attach up to 10 Pictures to a Outbound MMS Users can attach up to 10 pictures to an outgoing text message destined for a phone number that is MMS (Multimedia Messaging Service) ready. Typically this service is only supported on cellular phones on the North American phone system. Outbound Pictures are Scaled There are restrictions…

UberSmartPhone (USP) - FAQ

Tollsaver

Save Toll Charges The UberSmartPhone (USP) Tollsaver function is a mechanism that is used to avoid long distance toll charges levied by your cellular provider. This function is displayed on the bottom of the dialer tab. Tollsaver only works if the user has multiple phone numbers – and one of them is local or an…

UberSmartPhone (USP) - FAQ

212 Phone Numbers

Manhattan Island Area Code 212 There is a prestigious air of distinction with a Manhattan Island, New York 212 phone number. People generally answer a call from the 212 area code – even if they do not know the number. There are only 10 million possible 212 phone numbers – so the supply is limited.…

UberSmartPhone (USP) - FAQ

Security

UberSmartPhone (USP) Uses SSL Encryption At UberSmartPhone (USP), protecting the privacy of our users is a top priority activity. To that end, all communications that UberSmartPhone (USP) performs over the Internet are guarded with SSL encryption. SSL is the same security used by financial institutions. Encryption is always used when communicating with your device(s) or…

UberSmartPhone (USP) - FAQ

International Calling

International Calling UberSmartPhone (USP) supports international calling to over 50 countries. For non-North American telephone numbers, prefix with “011” when dialing. Calling Outside North America Out-of-the-box Twilio accounts will only call USA and Canadian numbers. If you wish to use international calling then it is necessary to turn-on the specific country(s) using the geo-settings in…

UberSmartPhone (USP) - FAQ

Leaving the Agent Voice Mails

Agent Greeting Ending Up on the Agents’s SmartPhone Voicemail Under some circumstances UberSmartPhone (USP) can leave agent voice mails when processing an inbound call. The voice mail contains the “agent greeting”  which is asking to “press 1 to accept the call”. This happens when the agent does not answer and the call is sent to…